Reference

How We Protect Your Account Information

Your personal information—deposit history, withdrawal records, account credentials—stays encrypted and accessible only to you and our authorised support team.

Encrypted account storageDANA, OVO, GoPay, QRIS records securedYour data, your control

Explore the Lobby Read FAQ

What Data We Collect and Why

uw88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email, phone number and identification details to verify your identity and process withdrawals through DANA, OVO, GoPay or QRIS. We record your login times, device information and payment activity to detect fraud and ensure account security. Your

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game history and betting records are stored to calculate rewards and settle disputes. We do not sell your data to third parties. Data processing depends on local law where applicable. Support queries, chat logs and account notes are retained for two years unless you request deletion.
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All payment information is encrypted end-to-end and never shared with external marketers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to Request Your Data or Report Concerns

Team online

Live Chat Support

Open a ticket from the lobby Help menu any time. Ask our team to export your account data, update your contact details or explain why we hold a specific record. Response within one business day.

Email Privacy Team

Send data requests to our privacy contact address via the Help section. Include your account username and the specific information you want to access, update or delete. We confirm receipt within 48 hours.

Account Settings Panel

Review and modify your stored email, phone and address directly in Settings. Changes take effect immediately. Withdrawal history and deposit records remain for audit purposes as required by law.

SECURITY & RETENTION

Data Handling, Cookies and Account Protection

Encrypted Transactions

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through SSL encryption. Your banking credentials never touch our servers; payment partners handle that directly. We store only the confirmation token.

Cookie and Device Tracking

We use cookies to remember your login across sessions and detect unusual account access. Session cookies expire when you log out. Persistent cookies help us block repeated login attempts from new devices. Disable them in your browser; you'll enter your password each visit.

Two-Factor Authentication

Enable two-factor verification in Account Settings to add a PIN or email confirmation step before any withdrawal. This protects your funds even if your password leaks. We recommend it for all players withdrawing to DANA, OVO or GoPay.

Data Retention Windows

Account data stays indefinitely while your account is active. Closed accounts remain in archive for three years for dispute and tax compliance, then deleted. Payment records with your bank (DANA, OVO, GoPay, QRIS) are managed by those partners, not us.

Third-Party Access

We share data only with payment processors (for DANA, OVO, GoPay, QRIS transactions) and fraud-detection services. We do not sell contact information or betting history. Law enforcement requests require a court order; we will notify you unless legally prohibited.

Privacy Changes and Notification

If we change this policy, we notify you via email and in-app banner at least 14 days before the change takes effect. Major changes (like new data sales) require your explicit consent. You can reject changes by closing your account.

Privacy Policy Frequently Asked

Yes. Open a Help ticket or email our privacy team with your username. We'll send you a ZIP file with your account history, deposits, withdrawals, login logs and game records in CSV format within three business days. This is your right under data protection law.

Payment records stay on your account forever while you're active. If you close your account, we archive that data for three years for tax and legal compliance, then delete it. Bank records held by DANA, OVO, GoPay or QRIS follow their own retention schedules, not ours.

We never see your full bank credentials. When you deposit, our payment partner handles the transaction directly. We only receive a confirmation token. All communication is encrypted. Your bank—not us—manages your actual account credentials and transaction history.

Submit a deletion request via Help. Your account goes inactive immediately. We archive your data for three years as required by law, then permanently delete it. You can request expedited deletion of non-essential records like support chat logs before the three-year window expires.

No. We do not sell your personal data or betting records to marketers, affiliates or any third party. We share data only with payment processors for transaction processing and fraud-detection services to protect your account security.

Yes. Disable cookies in your browser settings and you can still log in. You'll enter your password every session instead of staying logged in. We recommend keeping session cookies enabled for convenience but disabling persistent marketing cookies if you prefer.

Contact our live chat team immediately. We'll lock your account, review login logs and verify your identity. Enable two-factor authentication in Settings to prevent future unauthorised access. If funds were withdrawn, report it within 24 hours so we can investigate with your payment provider (DANA, OVO, GoPay or QRIS).

How We Protect Your Account Information

How to Request Your Data or Report Concerns

Live Chat Support

Email Privacy Team

Account Settings Panel

Data Handling, Cookies and Account Protection

Encrypted Transactions

Cookie and Device Tracking

Two-Factor Authentication

Data Retention Windows

Third-Party Access

Privacy Changes and Notification

Privacy Policy Frequently Asked

01 Can I download all the data uw88 holds about me?

02 How long do you keep my deposit and withdrawal records?

03 Is my DANA, OVO, GoPay or QRIS information safe with uw88?

04 What happens if I want to delete my account and all my data?

05 Do you sell my email, phone or betting history to other companies?

06 Can I opt out of cookies and still play?

07 What if someone accesses my account without permission?

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